It is currently possible to buy online from any country in the European Union. If you are outside the European Union, contact us via email dartgeckos@gmail.com to see if we have a solution for you.

DARTGECKOS only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, you can contact us through our customer support.

No, some items with estimated delivery times may be in stock and delivered within 24-48h. However, some of our products have an estimated delivery date, due to limited stock available. For any clarification regarding the immediate availability of a product, please contact us at customer support.

No, shipments are made on Mondays and Wednesdays, exceptionally we do shipments on Thursdays. Most orders placed on a Wednesday after 10am will ship the following Monday.

No, the shipping costs shown are for mainland Portugal. If you wish to place an order with delivery to the islands of Madeira or the Azores, you can: proceed with the order and an adjustment will be made to the shipping costs or you should ask via customer support how much are they worth.

You can receive your order at your home or place of work, as well as collect it at one of the Nacex agencies in the country, for which you must request it via email (dartgeckos@gmail.com) indicating the order number and the address of the Nacex agency where you want to collect.

As a rule, orders for products in stock are shipped within 24-48 hours. For out-of-stock products, you can request information via customer support.

Delivery time is 24h, however in unforeseen situations that we are unable to control shipments may take up to 48h in mainland Portugal. For international shipments, contact customer support.

Yes, if delivery is made by a carrier you will receive a code to track your order through the carrier's website.

If you have chosen delivery to an address, you will be sent an email confirming the shipment and its details. Someone must be at the address indicated on the day of delivery in order to receive the order, we are not responsible for live food that is subject to a second delivery attempt.

All our shipments are free from €60, except for orders that contain tubular lamps, this is because the presence of the lamp in the order requires sending two packages, and the lamp must be sent in its own packaging. The value shown corresponds to the value of shipping the second volume (lamp), the first volume continues to have free shipping. DARTGECKOS has the right, without any prior notice, not to grant free shipping if the request so justifies it.

Products with the "Pre-order" tag in red mean that, in case the product is not in stock, it is possible to place your order in it, and this product will be ordered from the supplier. The order will only be shipped when we receive the missing product.

Yes, we do it through CTT, however we are not responsible for any delays in transport that could damage the contents of the order. However, we guarantee the best packaging of the products.

If you are not at the delivery address, you can call the carrier in advance and using the shipping number try to reschedule it, the same type of rescheduling will have to be done if the carrier fails to deliver due to absence at the address. Dartgeckos is only responsible for shipping until the first delivery attempt by the carrier.

Yes, except in some cases that will be explicit in the product description, such as plants and decoration where there may be a slight difference from the photograph.

If you want to receive cultures with flies already born, mention them in the comments and whenever possible they will be sent with flies, taking into account that the duration of each glass can be reduced. Whenever nothing is mentioned, a selection of glasses will be sent depending on what is available at the time. Regarding Drosophila hydei cultures, the norm is to send without flies for the short cycle of adult flies.

It is not possible to guarantee safe delivery of Drosophila culture cups due to the nature of this type of shipment, and we do our best to package the cups. We only note that the loss of cultures per shipment is around 10% (1 cup in every 10 shipments).

During the extreme seasons (Summer and Winter), due to temperatures, we cannot guarantee that the live food will arrive in the right conditions if delivery is not made until 12:00 the next day, so you must select this option to have the minimum possible transport time.

When purchasing plants online, you should be aware that there is a shipping process and that some plants do not respond well to this process. Often plants arrive damaged but recover easily after stabilizing. If you receive a plant that you consider damaged/dead, send an email to dartgeckos@gmail.com with a photo of the plant and order number so that we can contact you after evaluation.

We only consider a damaged/dead plant that must be reimbursed in a situation where the plant is not recoverable. We always do our best to make sure the plant arrives in optimal condition, however some plants just don't tolerate shipping but recover easily. If you contact us, we will give you all the necessary support to acclimatize/recover the plant that arrived damaged.