It is currently possible to buy online from any country in the European Union. If you are outside the European Union, contact us via email dartgeckos@gmail.com to see if we have a solution for you.

DARTGECKOS only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, you can contact us through our customer support.

No, some items with estimated delivery times may be in stock and delivered within 24-48h. However, some of our products have an estimated delivery date, due to limited stock available. For any clarification regarding the immediate availability of a product, please contact us at customer support.

No, shipments are made on Mondays and Wednesdays, exceptionally we do shipments on Thursdays. Most orders placed on a Wednesday after 10am will ship the following Monday.

No, the shipping costs shown are for mainland Portugal. If you wish to place an order with delivery to the islands of Madeira or the Azores, you can: proceed with the order and an adjustment will be made to the shipping costs or you should ask via customer support how much are they worth.

You can receive your order at your home or place of work, as well as collect it at one of the Nacex agencies in the country, for which you must request it via email (dartgeckos@gmail.com) indicating the order number and the address of the Nacex agency where you want to collect.

As a rule, orders for products in stock are shipped within 24-48 hours. For out-of-stock products, you can request information via customer support.

Delivery time is 24h, however in unforeseen situations that we are unable to control shipments may take up to 48h in mainland Portugal.

For international shipments, contact customer support.

Yes, if delivery is made by a carrier you will receive a code to track your order through the carrier's website.

If you have chosen delivery to an address, you will be sent an email confirming the shipment and its details. Someone must be at the address indicated on the day of delivery in order to receive the order, we are not responsible for live food that is subject to a second delivery attempt.

All our shipments are free from €60, except for orders that contain tubular lamps, this is because the presence of the lamp in the order requires sending two packages, and the lamp must be sent in its own packaging. The value shown corresponds to the value of shipping the second volume (lamp), the first volume continues to have free shipping.

DARTGECKOS has the right, without any prior notice, not to grant free shipping if the request so justifies it.

Products with the "Pre-order" tag in red mean that, in case the product is not in stock, it is possible to place your order in it, and this product will be ordered from the supplier.

The order will only be shipped when we receive the missing product.

Yes, we do it through CTT, however we are not responsible for any delays in transport that could damage the contents of the order. However, we guarantee the best packaging of the products.

If you are not at the delivery address, you can call the carrier in advance and using the shipping number try to reschedule it, the same type of rescheduling will have to be done if the carrier fails to deliver due to absence at the address.

Dartgeckos is only responsible for shipping until the first delivery attempt by the carrier.